Seeking an experienced Call Centre Assistant with auditing expertise to conduct financial audits, ensure compliance with UAE VAT, IFRS, and tax regulations, and support clients in financial reporting. Submit your CV now to increase your hiring chances in Arab Emirates. Call Centre Jobs in Dubai | Al Futtaim Retail Jobs in UAE
About Company
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Call Centre Jobs in Dubai | Al Futtaim Retail Jobs in UAE
Job Title: UAEN Call Centre Assistant
Job Type: Full Time
Job Location: Dubai, UAE
Salary: Competitive
Benefits: According to UAE laws
Job Responsibilities:
1- Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
2- Follow department action plans to ensure an improved customer experience and a constant approach
3- Work towards achieving first call resolution by finding and offering a solution to the customer
4- Responsible for arranging schedules and workloads to ensure correct coverage at all times to ensure that service levels and the customer experience is improved
5- Report any risks hazards and unusual activity to your senior or manager immediately
Job Qualification:
1- Analytical Skills
2- Effective Communication
3- Call centre experience working with Genesys/CRM systems is an advantage
4- Retail background
5- Strong people and time management skills
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